Welcome to Cannarun Support Center – your one-stop destination for all help, answers, and guidance. Whether you're a driver, shop owner, or customer, we’re here to support your success every step of the way.
8am - 5pm
WhatsApp 24/7
Welcome to the official support hub for CannaRun. Find help for your cannabis delivery needs below or submit a request if you can’t find what you’re looking for.
Cannarun is South Africa’s on-demand cannabis delivery platform that connects customers with licensed dispensaries through a network of verified drivers. Customers can shop, dispensaries can scale delivery, and drivers can earn—all through one system.
Cannarun operates in areas where cannabis delivery is legally permitted. Availability depends on your region and partner dispensaries nearby. More locations are being added regularly.
Absolutely. Cannarun is built for secure, compliant cannabis delivery. We verify all users, work only with licensed dispensaries, and ensure every delivery includes ID verification and proof of receipt.
Download the Cannarun app and follow the prompts to register. You’ll need to verify your age and identity to access cannabis products. Account updates can be made from the Profile section.
Open the app, browse dispensaries in your area, add items to your cart, and check out. You can track your order in real-time and receive notifications until delivery.
You can request a cancellation before your order is picked up. After that, modifications or cancellations may not be possible. Contact our support team or the dispensary as soon as possible.
We accept secure card payments. Some dispensaries may allow SnapScan, EFT, or cash on delivery, depending on your area.
Yes. You must present a valid South African ID or driver’s license to confirm your age and identity upon delivery.
Download the Cannarun app and follow the prompts to register. You’ll need to verify your age and identity to access cannabis products. Account updates can be made from the Profile section.
Open the app, browse dispensaries in your area, add items to your cart, and check out. You can track your order in real-time and receive notifications until delivery.
You can request a cancellation before your order is picked up. After that, modifications or cancellations may not be possible. Contact our support team or the dispensary as soon as possible.
We accept secure card payments. Some dispensaries may allow SnapScan, EFT, or cash on delivery, depending on your area.
Yes. You must present a valid South African ID or driver’s license to confirm your age and identity upon delivery.
If you’re a licensed cannabis retailer, apply by Sign Up . Once approved, you’ll get access to the Vendor Dashboard where you can manage products, inventory, and delivery scheduling.
Yes. You can offer both scheduled and on-demand deliveries based on your operational setup.
We charge a service fee of 8% per completed order. Rates depend on your region, sales volume, and fulfillment preferences. A Cannarun account manager will provide a tailored rate structure.
Vendors can:
List and manage products
View incoming orders
Schedule or request deliveries
Track drivers and view order status
View earnings and reporting
Apply through the Driver Signup page in the app or on our website. You’ll need:
A valid South African ID
A driver’s license
Your own vehicle
A smartphone with GPS
Once approved, you’ll start receiving delivery requests in your service area.
Cannarun will guide you through compliance requirements during onboarding. You’ll need to comply with all transport laws for cannabis in your region.
You set your own hours. Deliveries are typically busiest from late morning to evening, but you’re free to accept orders whenever you’re online and available.
Drivers are paid weekly via EFT. Your earnings are based on the number of completed deliveries, distance traveled, and any applicable bonuses.
Tap “Forgot Password” on the login screen and follow the prompts to reset via email. For account changes, go to your Profile in the app.
Try the following:
Ensure you’re on the latest app version
Restart your device
Clear the app cache (Android)
Reinstall the app
If the issue continues, contact us at support@cannarun.co.za.